Perforce is seeking an Open Source Software Support Engineer to join our OpenLogic team, responsible for providing support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. This critical position demands a systems engineer with strong networking skills and some programming capabilities. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions related to open source software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Responsibilities:
Interact with end users on technical problems;
Tier 1, 2 and 3 support for open source products;
Drive resolution of those problems, which include:
Open source software issues
Questions around open source software usage
Questions around use and best practices
Review of the architecture and design where software is implemented
Conduct professional services and training engagements
Research, understand, and advocate open source software
Interact with various open source communities
Drive early resolution of issues
Be a part of the on-call rotation
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience;
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA);
Minimum 3 years implementation and troubleshooting experience on 3 or more of the following: #ActiveMQ, #CentOS, Apache Tomcat, #PostgreSQL, Apache HTTP Server (#httpd), Java Development Kit (#JDK), #Wildfly Application Server, #Jenkins CI, #ApacheKafka, or #ApacheCassandra;
Preference given to candidates with implementation and troubleshooting experience on one or more of the following: #ApacheCassandra, #ApacheKafka, #ApacheSolr, #Couchbase, #DockerCE, #ElasticSearch, #Kubernetes, #MongoDB, #Redis, #WSO2, #ApacheNifi, #Kubespray, #Minio, #Foreman, #Kiali, #Terragrunt, #OpenLiberty, or #Kong
Strong #RHEL/CentOS background required
#Debian/ #Ubuntu, #SUSE/ #openSUSE/ #SLES, other distro background a bonus
#C, shell scripting, #Python, etc;
#Linux distro package building a plus (#rpm, #deb, #ipkg, etc);
Virtual Machine experience with #qemu/ #kvm, #Azure, #AWS, #VirtualBox, #Vagrant;
database administration (not just db "power user") experience very desirable; #postgresql/ #mysql/ #mariadb experience preferred;
Experience working in production environments, especially enterprise/carrier environments;
General experience a plus such as: radius/Kerberos, ldap, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (#ansible, #chef, #puppet, etc), version control (#git, etc), security hardening (CIS, STIGS, PCI-DSS, etc);
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software;
Excellent written, verbal, and presentation skills;
Knowledge of open source packages;
Experience speaking at conferences/comfortable speaking in front of large crowds;
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems Proven track record of acquiring strong proficiency in new technologies quickly.
When Caldera bought Santa Cruz Operation and renamed themselves The #SCO Group ... abandoned their Linux distro and started suing Linux vendors, I moved to #Fedora.
In late 2002 I got a desktop computer with #WinXP, an Intel Celeron processor and 128M of RAM. It was a little slow from day one. It got worse with each update, so when it got to where I'd turn it on and wait almost an hour before it was ready to use, I installed #SuSE (briefly) and then #Gentoo. Eventually, I added RAM and got it to 1G but by that time, for the same price, I could have bought something much faster.
Toward the end of its life, I used it only as a print server. It went into electronics recycling around 2014.
Position Summary:
Perforce is seeking a CentOS Support Engineer to join our OpenLogic team (that's my new team, but this is not my specific position), responsible for providing 24x7 break fix support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. OpenLogic provides enterprise services for hundreds of open source projects — including OpenJDK, Kubernetes, CentOS, and MariaDB — so you can boost efficiency and savings with free software, while cutting risk.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around #opensource software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Make strategic contributions to the CentOS core and surrounding ecosystem, provide bug fixes ahead of the community where needed
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Strong knowledge of the Linux kernel and system architecture.
Understanding of software best practices; SDLC, #SCM and Agile development principles.
Ability to develop with C/C++ in a #UNIX environment.
Utilization of common Linux C/C++ build tools such as gcc.
Solid understanding of CentOS 6.x and 7.x and included frameworks like firewalld, systemd, etc.
Strong #RHEL/CentOS background required
#Debian/ #Ubuntu, #SUSE/ #openSUSE/ #SLES, other distro background a bonus
C, shell scripting, #perl, etc
Virtual Machine experience with qemu/kvm, #Azure, #AWS, VirtualBox, #Vagrant
General experience such as: radius/ #Kerberos, lda, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (ansible, chef, puppet, etc), version control (git, etc) or security hardening (CIS, STIGS, PCI-DSS, etc)
Excellent written, verbal, and presentation skills
Knowledge of open source packages
Database administration; #postgresql/ #mysql/ #mariadb experience very desirable
Experience with Linux distro package building (#rpm, #deb, ipkg, etc) preferred
Existing contributions to the CentOS community a major plus
Interact with end users on technical problems.
Tier 1, 2 and 3 support for #CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Make strategic contributions to the CentOS core and surrounding ecosystem, provide bug fixes ahead of the community where needed
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Strong knowledge of the Linux #kernel and system architecture.
Understanding of software best practices; #SDLC, #SCM and #Agile development principles.
Ability to develop with #C / #C++ in a UNIX environment.
Utilization of common #Linux C/C++ build tools such as #gcc.
Solid understanding of CentOS 6.x and 7.x and included frameworks like #firewalld, #systemd, etc.
Strong #RHEL/CentOS background required
#Debian / #Ubuntu, #SUSE / #openSUSE / #SLES, other distro background a bonus
C, shell scripting, #perl, etc
Virtual Machine experience with #qemu / #kvm, #Azure, #AWS, #VirtualBox, #Vagrant
General experience such as: radius/Kerberos, lda, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (ansible, chef, puppet, etc), version control (git, etc) or security hardening (CIS, STIGS, PCI-DSS, etc)
Excellent written, verbal, and presentation skills
Knowledge of open source packages
Database administration; #postgresql / #mysql / #mariadb experience very desirable
Experience with Linux distro package building (#rpm, #deb, #ipkg, etc) preferred
Existing contributions to the CentOS community a major plus
@kai That could be it. I came from #Win95 to #SuSE, then #Red_Hat (this was before the #RHEL / #Fedora split), #Caldera OpenLinux, Fedora, #WinXP, #LinuxMint and others. Over the years, whenever I use a #GNOME based system, I'm soon dissatisfied, but #KDE mostly looks and works the way I expect.
.
I'm not saying everyone will (or should) like it.
Wie war das noch? #Linux ist frei und quelloffen. Allerdings halten sich eben längst nicht mehr alle Teilnehmer daran und spielen mit in der Liga der falschen Denkgeometrie.
Das Ergebnis des Ganzen? Daten sammeln, vorzugsweise Telemetrie-Informationen und das Ganze ziemlich dreist. #Canonical macht dabei ganz vorne mit und #SuSE ist auch mit dabei. Aber ja: Gleichen wir doch noch mehr an und basteln ein unixoides "Windows".