@musicman I don’t have any knowledge of #Perforce other than occasionally reading some of your posts. But it is good to see that your problem is solved, even if it meant submitting empty garbage files as part of your bugfix submission.
Position Title: Technical Support Engineer #Linux #git
Location: Minneapolis, MN
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with #Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
Perforce is seeking a Technical Support Engineer. Needs to be able to speak fluent #German.
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in #IT, #CS or similar.
#Linux experience
Basic #networking experience
Experience w/ #Perforce, #Git, or other !vcs is desirable.
@musicman @bcavello Yes, true. If someone is watching socnets for job openings, they're probably going to watch tags corresponding to their interests, such as #Java #Developer or #Perforce.
I'd expect that more generic tags, like #job, #jobs, #jobopening, #applynow would be overfilled with non-interesting job openings and various MLM "business offerings".
Added the !newgroup !vcs aliases as !git !perforce and !bzr. I'm happy to add more options to the description of the group. My own personal interest is #git integration with #perforce, which is why I aliased it as such. Perforce has some !freesoftware tools, so if you want links, let me know!
Is there a #Perforce / #P4V expert out there? I need to commit changes to a repo. the problem is that I do not want to sync, as the last time I did it broke the whole project and I spent a month fixing it. I do not trust perforce. I just want to steamroll everything and commit changes so they're safe