Notices tagged with minneapolis
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Douglas A. Whitfield (musicman)'s status on Friday, 12-Apr-2019 14:28:36 UTC 
Douglas A. Whitfield
Sounds like an offer could go out as early as next week, so get stuff in ASAP if interested.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Thursday, 11-Apr-2019 21:15:49 UTC
Douglas A. Whitfield
We are already doing in-person interviews, so if you're interested, get your application in ASAP.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Wednesday, 10-Apr-2019 17:00:16 UTC
Douglas A. Whitfield
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Tuesday, 09-Apr-2019 20:51:25 UTC
Douglas A. Whitfield
I usually do this #jobpost in the morning, so maybe I'll catch the afternoon crowd!
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Monday, 08-Apr-2019 14:47:40 UTC
Douglas A. Whitfield
Once again, I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Friday, 05-Apr-2019 13:09:50 UTC
Douglas A. Whitfield
I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Tuesday, 02-Apr-2019 14:18:44 UTC
Douglas A. Whitfield
Forgot to tag this with #jobpost yesterday
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Monday, 01-Apr-2019 18:19:30 UTC
Douglas A. Whitfield
It finally happened!
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
The heart of a startup.
The stability of an established company.
Software that accelerates innovation at the world’s leading companies.
Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Wednesday, 20-Feb-2019 18:54:38 UTC
Douglas A. Whitfield
I can tell you a bit about the Minneapolis positions and the Sydney position. Otherwise, I’ll have to point you to our recruiter. Job descriptions at https://www.perforce.com/careers (or I can fetch them for you as you are interested)
Walton on Thames, #UK, #England
#Java Software Developer
#Database #Software Engineer
#Minneapolis, #MN !minnesota
Senior #UX Developer
#Drupal #Web Developer
Account Executive
#Billing & Collection Specialist
#Marketing Specialist
Customer Success Manager
#Information #Security Engineer
Senior Marketing Writer
Sales Development Representative
Marketing Campaign Lead
#Alameda, #CA
Senior UX Developer
#Wokingham, UK
Field #Sales #Manager, #APAC
Account Manager
#Sydney, #AU
Technical Support Engineer
#Uppsala, #SE
Software Engineer -
Douglas A. Whitfield (musicman)'s status on Monday, 04-Feb-2019 19:09:52 UTC
Douglas A. Whitfield
#Minneapolis, !Minnesota
Customer Success Manager will serve as the primary point of contact for a defined customer base and will proactively work with accounts to ensure customer satisfaction. Customer Success Managers will assist customers during the solution implementation and with all post sale related activity and support. Focus is on ensuring a managed and successful implementation into the customers’ business environment that will translate into increased revenue and customer loyalty. Customer Success managers will work with accounts to renew contracts, participate in the customer reference program, develop migration plans and identify additional service needs. Customer Success Managers will team with Account Executives to build the overall Customer relationship, including identifying additional solution sales. They will coordinate and communicate with other departments within the organization to ensure customer loyalty and profitability. This position will work closely with all internal departments for account maintenance and will help identify and drive upsell and cross sell activities.
Essential Functions
Act with integrity in all activities
Create and maintain a strategic relationship with customers
Direct point of contact for all implementation-related issues, and resource requirements
Manage all resources that may go on site, which will include writing the customer success plan (Blueprint) and implementation summaries
Serve as the primary agent in helping assigned Perfecto customers achieve the agreed implementation goals, including a positive business relationship with Perfecto, and to become and remain a satisfied customer of Perfecto’s solutions and services
Identify risks on the project and escalate to management as needed
Understanding Perfecto’s technology, solutions and strategic directions
Introduce customers to new features and functionality available in Perfecto Solutions
Identify up sell and cross sell opportunities within assigned customer base
Work with sales to drive up sell and cross sell
Renew customer contracts to meet and exceed corporate goals
Develop reference accounts within the assigned customer base
Prepare quotes and legal documents for approval by applicable manager using Perfecto proposal templates
Assist to resolve and help eliminate account receivable issues
Understand company sales processes and utilize sales automation system(s)
Utilize all company resources effectively
Participate in preparation and recruitment for User Conference(s)
Complete all required reports on a timely basis. Submit expenses on a timely basis
Coordinate with others to ensure customer satisfaction
Monitor, follow up, and report on competitive activities, market conditions and opportunities
Required Education and Skills
Bachelor Degree in Business or related field or equivalent work experience
5 – 7 years’ experience in software implementation, Customer Success management, support, sales or related experience
Minimum 1 year software or related sales experience
Prior experience working with coordinating the efforts of multiple parties to meet project goals
Proven ability to develop and maintain effective internal and external business relationships
Excellent planning, time management, communication, decision-making, presentation and organization skills
Proven ability to learn and comprehend technologies and their impact on business
Ability and aptitude for continuous learning and knowledge building on key customer industry issues
Excellent oral and written communication and strong interpersonal skills
Self-motivated, goal-oriented team player
Working experience with software, including: Word, Excel, Project, Outlook, PowerPoint, NetSuite, SalesForce.com, etc.
Professional appearance and business maturity
Customer Success Management (Client Management) experience preferred
Knowledge of Dev OP’s Fundamentals preferred -
Douglas A. Whitfield (musicman)'s status on Monday, 07-Jan-2019 14:34:51 UTC
Douglas A. Whitfield
One of our #ALM SEs either quit quickly or was let go. If anyone would be interested in such a position, let me know, and you can get in before the public listing. I suspect you'd need to work out of the #Minneapolis !Minnesota office. -
Douglas A. Whitfield (musicman)'s status on Tuesday, 01-Jan-2019 18:06:31 UTC
Douglas A. Whitfield
Anybody know if the #minneapolis skyway is open? -
Wedge LIVE! (wedgelive)'s status on Monday, 22-Oct-2018 22:54:36 UTC 
Wedge LIVE!
RT @T2_P2@twitter.com: Tonight we talk with @lisabendermpls@twitter.com about what it’s like to be president of the #Minneapolis City Council. Like this we presume. Join us at 7 p.m. https://t2p2.net/upcoming-events/2018/10/22/october-22
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Douglas A. Whitfield (musicman)'s status on Thursday, 11-Oct-2018 20:48:29 UTC
Douglas A. Whitfield
Looks like a lot of openings are going to be coming to our #Minneapolis !minnesota office. It's hard to say how soon. -
Douglas A. Whitfield (musicman)'s status on Wednesday, 29-Aug-2018 18:14:01 UTC
Douglas A. Whitfield
My friend is looking for a #devops or #javascript dev position in !Minnesota. Is anyone looking? He lives in #Minneapolis now and works in #StPaul -
Douglas A. Whitfield (musicman)'s status on Tuesday, 21-Aug-2018 16:11:27 UTC
Douglas A. Whitfield
Still tons of listings in #Alameda #California, #Minneapolis !minnesota #TwinCities, #Sydney #Australia, and #London-ish (Walton on Thames) #UK.
Technical and non-technical roles. It may be possible to work remotely for the right person. That decision is not up to me.
https://www.perforce.com/careers -
Wedge LIVE! (wedgelive)'s status on Friday, 15-Jun-2018 02:07:26 UTC
Wedge LIVE!
Probably not sand. The Wedge is pretty famous for exporting hundreds of tons of used kitty litter.
RT @WalkerArtMedia@twitter.com There are many many sand trucks going north on Hennepin Ave @WedgeLIVE@twitter.com to downtown #Minneapolis I know we don’t need it for @RocktheGarden@twitter.com @walkerartcenter@twitter.com Any idea where it is going?🐦🔗: https://twitter.com/WalkerArtMedia/status/1007440340117278720
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Wedge LIVE! (wedgelive)'s status on Saturday, 19-May-2018 22:52:01 UTC
Wedge LIVE!
RT @TrendsMPLS@twitter.com: 'ballot' is now trending in #Minneapolis
https://www.trendsmap.com/r/US_MIN_xzhwdr
🐦🔗: https://twitter.com/TrendsMPLS/status/997965282764259336 -
neighbors for more Neighbors🥑🌻 (moreneighbors)'s status on Wednesday, 16-May-2018 01:57:05 UTC 
neighbors for more Neighbors🥑🌻
RT @JenKaderMN@twitter.com: #Minneapolis had 525k residents at its peak. We are currently at 416k, and are projected to go over 460k by 2040. Housing is already largely unavailable with a 2% vacancy rate. We need #affordablehousing solutions now, and we will need them more in the years to come.
🐦🔗: https://twitter.com/JenKaderMN/status/996531640355696640 -
Douglas A. Whitfield (musicman)'s status on Thursday, 03-May-2018 19:18:49 UTC
Douglas A. Whitfield
This is on my* team in #Minneapolis. It says we want someone with a degree, but if you have tons of experience don't be afraid to apply.
"Experience with Perforce, Git, or other version control software is desirable." -- this is true, but it doesn't have to be much. We really want someone that understands what version control is and the very basics. Don't be distracted by the ALM stuff on the site, this position is on the !VCS side.
*as in the team I am on, not that I am a hiring manager
#hiring Technical Support Engineer- Check out this great #job at my company #jobopening #applynow http://bit.ly/2Ibr8Kw
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