Position Summary:
This senior leadership position will work closely with the VP of Support and Services, the GM of the OpenLogic business and with members from Sales, Sales Operations, Product Management and Professional Services to assist in resolving a wide variety of customer issues. In this critical role, you would be responsible for driving the success of our organization, enabling global processes and methodologies to maximize results, improve metrics and ensure customer satisfaction.
OpenLogic provides enterprise services for hundreds of open source projects, including OpenJDK, Kubernetes, CentOS, and MariaDB. With OpenLogic, teams boost efficiency and reduce risk.
Responsibilities:
Lead a global, highly technical and distributed team of enterprise architects and support engineers responsible for providing world-class support and services to OpenLogic customers.
Maintain an open and transparent culture and motivate the team to go above and beyond
Work with Support leadership to enhance process and procedure changes to drive customer satisfaction and team performance.
Direct, lead and coach direct reports on support and services delivery or GTM assistance.
Drive onboarding of new technologies to support the GTM
Act as a point for customer escalations as required, communicating the status and resolution plan, internally and externally.
Communicate effectively across multiple organizations to ensure teams are completely aligned to the objectives.
Act as a technical contact in business partner relationships.
Lead customer and executive relationships, representing Perforce as appropriate at all times.
Partner with GM, Product Management and other senior leadership across the business to create a support function that provides a competitive advantage.
Build strong inter-personal relationships with peers and other key stakeholders to deliver a smooth execution of common goal and/or business deliverable.
Recruit, select and train high-performance talent.
Drive the success of Perforce’s Support offering(s), as well as future offerings that can be productized to drive a competitive advantage.
Requirements:
Bachelor’s degree with 10+ years experience.
5+ years’ experience in a leadership position – leadership in Technical Support is a plus.
Familiarity with deployment and use of Open Source Software in production environments.
Understanding of the Open Source Software ecosystem.
Understanding and evaluation of staff technical skills to design, architect and operate open source software
Understanding of how to build, test, certify and distribute open source software.
Outstanding customer service skills and the ability to decipher customer needs.
Ability to interact and communicate effectively with all levels of the organization.
Results-driven, ability to motivate and inspire all levels of staff.
Focused on quality, delivering excellent services to customers and other stakeholders.
Strong analytical and problem-solving skills as well as the ability to make thoughtful decisions in a complex environment.
Capability to drive results through virtual and/or cross-functional teams.
Customer focused with the ability to balance customer benefits and business goals effectively.
Ability to steer a global team through change while promoting a high performing culture with a customer-first approach.
Experience to work well under pressure, manage multiple projects and prioritize accordingly.
Capability to gain cooperation while driving accountability.
Excellent written and verbal communication skills.
Organized and dedicated and strong attention to detail.
It's pretty demoralizing to never get any responses from anyone but @lnxw48a1, but I am nothing if not persistent.
I realize I could interact more and gain more followers and I could post more. Maybe I'll give Mastodon a shot a see if I get more interaction there. I don't think I've joined an instance but maybe I have.
Minimum of five years of software development and design or systems administration or level 3-4 technical support experience.
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Understanding of software best practices; #SDLC, #SCM and #Agile development principles.
Excellent written, verbal, and presentation skills
Role: Open Source Staff Engineer/Solutions Architect
Location: #Louisville, #CO or #Minneapolis, #MN
Position Summary:
Perforce is seeking a Open Source Staff Engineer/Solutions Architect to join our OpenLogic team. As a member of the support team, you’ll be responsible for assisting our clients to work through their technical questions on open source including ‘how to’, trouble shooting and recommendations on product use. Additionally, based on needs of our customers, you will be involved in presenting training classes (both onsite and remote depending on need of the client); short-term professional service engagements to assist with architect and design solutions; working on internal projects; and enhancing current skills by continuing to learn new open source technologies.
OpenLogic provides enterprise services for hundreds of open source projects — including #OpenJDK, #Kubernetes, CentOS, and #MariaDB — so you can boost efficiency and savings with free software, while cutting risk.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
May require 15% travel while completing on-site consulting.
My hope is that the location restriction will be lifted on this position soon. No one on this team other than me works in an office...
Role: Open Source Staff Engineer/Solutions Architect
Location: #Louisville, CO or #Minneapolis, MN
Position Summary:
Perforce is seeking a Open Source Staff Engineer/Solutions Architect to join our OpenLogic team. As a member of the support team, you’ll be responsible for assisting our clients to work through their technical questions on open source including ‘how to’, trouble shooting and recommendations on product use. Additionally, based on needs of our customers, you will be involved in presenting training classes (both onsite and remote depending on need of the client); short-term professional service engagements to assist with architect and design solutions; working on internal projects; and enhancing current skills by continuing to learn new open source technologies.
OpenLogic provides enterprise services for hundreds of open source projects — including OpenJDK, Kubernetes, CentOS, and MariaDB — so you can boost efficiency and savings with free software, while cutting risk.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
May require 15% travel while completing on-site consulting.
Requirements:
Minimum of five years of software development and design or systems administration or level 3-4 technical support experience.
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Understanding of software best practices; SDLC, SCM and Agile development principles.
Excellent written, verbal, and presentation skills
Expert level in a number of open source packages.
Broad and deep familiarity with multiple projects to include Java and J2EE, JBoss, ActiveMQ, Drools, HornetQ, Hibernate, Spring, Linux (focus primary on CentOS or Ubuntu), Apache HTTPD, Apache Tomcat, MySQL, PostgreSql, Open source project and community participation and Production/24x7 experience.
Database administration; postgresql/mysql/mariadb experience very desirable
Expertise in Cassandra, Kafka, and/or cloud-native applications is a plus.
Position Summary:
Perforce is seeking a CentOS Support Engineer to join our OpenLogic team (that's my new team, but this is not my specific position), responsible for providing 24x7 break fix support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. OpenLogic provides enterprise services for hundreds of open source projects — including OpenJDK, Kubernetes, CentOS, and MariaDB — so you can boost efficiency and savings with free software, while cutting risk.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around #opensource software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Make strategic contributions to the CentOS core and surrounding ecosystem, provide bug fixes ahead of the community where needed
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Strong knowledge of the Linux kernel and system architecture.
Understanding of software best practices; SDLC, #SCM and Agile development principles.
Ability to develop with C/C++ in a #UNIX environment.
Utilization of common Linux C/C++ build tools such as gcc.
Solid understanding of CentOS 6.x and 7.x and included frameworks like firewalld, systemd, etc.
Strong #RHEL/CentOS background required
#Debian/ #Ubuntu, #SUSE/ #openSUSE/ #SLES, other distro background a bonus
C, shell scripting, #perl, etc
Virtual Machine experience with qemu/kvm, #Azure, #AWS, VirtualBox, #Vagrant
General experience such as: radius/ #Kerberos, lda, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (ansible, chef, puppet, etc), version control (git, etc) or security hardening (CIS, STIGS, PCI-DSS, etc)
Excellent written, verbal, and presentation skills
Knowledge of open source packages
Database administration; #postgresql/ #mysql/ #mariadb experience very desirable
Experience with Linux distro package building (#rpm, #deb, ipkg, etc) preferred
Existing contributions to the CentOS community a major plus
Requirements:
Minimum of five years of software development and design or systems administration or level 3-4 technical support experience.
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Understanding of software best practices; SDLC, SCM and Agile development principles.
Excellent written, verbal, and presentation skills
Expert level in a number of open source packages.
Broad and deep familiarity with multiple projects to include Java and #J2EE, #JBoss, #ActiveMQ, #Drools, #HornetQ, #Hibernate, #Spring, #Linux (focus primary on #CentOS or #Ubuntu), Apache HTTPD, #Apache #Tomcat, #MySQL, #PostgreSql, Open source project and community participation and Production/24x7 experience.
Database administration; postgresql/ mysql/ #mariadb experience very desirable
Expertise in #Cassandra, #Kafka, and/or cloud-native applications is a plus.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
May require 15% travel while completing on-site consulting.