Notices tagged with git
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Douglas A. Whitfield (musicman)'s status on Friday, 12-Apr-2019 14:28:36 UTC 
Douglas A. Whitfield
Sounds like an offer could go out as early as next week, so get stuff in ASAP if interested.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Thursday, 11-Apr-2019 21:15:49 UTC
Douglas A. Whitfield
We are already doing in-person interviews, so if you're interested, get your application in ASAP.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Wednesday, 10-Apr-2019 17:00:16 UTC
Douglas A. Whitfield
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Tuesday, 09-Apr-2019 20:51:25 UTC
Douglas A. Whitfield
I usually do this #jobpost in the morning, so maybe I'll catch the afternoon crowd!
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Monday, 08-Apr-2019 14:47:40 UTC
Douglas A. Whitfield
Once again, I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Friday, 05-Apr-2019 13:09:50 UTC
Douglas A. Whitfield
I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Tuesday, 02-Apr-2019 14:18:44 UTC
Douglas A. Whitfield
Forgot to tag this with #jobpost yesterday
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Monday, 01-Apr-2019 18:19:30 UTC
Douglas A. Whitfield
It finally happened!
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
The heart of a startup.
The stability of an established company.
Software that accelerates innovation at the world’s leading companies.
Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306 -
Douglas A. Whitfield (musicman)'s status on Tuesday, 26-Mar-2019 13:48:36 UTC
Douglas A. Whitfield
#jobposting
I'm not sure what the hold-up is on the public listing. I suppose this will be my last post on the matter until it's actually up.
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit. -
Douglas A. Whitfield (musicman)'s status on Monday, 25-Mar-2019 14:44:50 UTC
Douglas A. Whitfield
#jobposting
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit. -
Douglas A. Whitfield (musicman)'s status on Friday, 22-Mar-2019 19:03:19 UTC
Douglas A. Whitfield
I have been told a public listing might go up as early as today.
I have also been told that once-a-day announcements are not annoying. Let me know if you feel that's too frequent and I can back off!
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit. -
Annika Backstrom (annika)'s status on Thursday, 21-Mar-2019 14:13:38 UTC 
Annika Backstrom
I'm not sure what `.git/logs/refs/remotes/origin/` is used for, but it had thousands of empty files (old, deleted remote refs?) and prevented me from fetching this morning. I deleted all the empty files and now things are humming along again. #git
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Douglas A. Whitfield (musicman)'s status on Thursday, 21-Mar-2019 13:09:44 UTC
Douglas A. Whitfield
I have been told that once-a-day announcements are not annoying. Let me know if you feel that's too frequent and I can back off!
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit. -
Douglas A. Whitfield (musicman)'s status on Wednesday, 20-Mar-2019 17:28:48 UTC
Douglas A. Whitfield
I have been told that once-a-day announcements are not annoying, so...
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
Being in our Minneapolis office is 100% a requirement. I don't make the rules, because that's a stupid one. -
Douglas A. Whitfield (musicman)'s status on Monday, 04-Mar-2019 21:46:20 UTC
Douglas A. Whitfield
My understanding is we are getting close on this one, so if you are interested, let me know ASAP:
Position Title: Technical Support Engineer
Location: #Sydney, #Australia, #NSW
Reports to: Director of Support (aka my boss)
Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Required Education, Experience and Skills
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in IT, CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills.
Strong analytics and problem solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with !Perforce, #Git, or other version control software is desirable -
Douglas A. Whitfield (musicman)'s status on Tuesday, 26-Feb-2019 22:06:52 UTC
Douglas A. Whitfield
no word from the customer, but I think I just solved a case that has been open for a month and a half. holy shit it feels good to have that off my back.
We still desperately need another person though.
The below doesn't mention #jenkins, but would be super useful. Any sort of programming knowledge would be useful. git knowledge needed is limited (I pretty much knew git clone when I started and don't really know much more now), although if you are a git master, that would be exceedingly useful. The Australia team tends not to specialize as much as the North American team. If you know #Chinese or #Korean that would be super useful, but not required.
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a7883a9688e28b30168c3a7934265a1
Position Title: Technical Support Engineer
Location: #Sydney, #Australia, #NSW
Reports to: Director of Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Required Education, Experience and Skills
2 or more years’ experience providing support directly to enterprise customers.
Technical or Bachelor’s Degree in #IT, #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills.
Strong analytics and problem solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with !Perforce, #Git, or other version control software is desirable. -
Ramakrishnan Muthukrishnan (vu3rdd)'s status on Monday, 18-Feb-2019 09:40:26 UTC 
Ramakrishnan Muthukrishnan
git question: Is there a way to turn off the terminal "animations" using the escape sequences etc in the git command line program? They don't play well with emacs eshell.
I guess the real answer is to not use those command line programs and instead use the emacs alternatives like magit and so on? #emacs #git
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Nobody [LinuxWalt (@lnxw48a1)] (lnxw48a1)'s status on Thursday, 14-Feb-2019 19:26:07 UTC ![Nobody [LinuxWalt (@lnxw48a1)]](https://nu.federati.net/avatar/2-48-20170112021558.png)
Nobody [LinuxWalt (@lnxw48a1)]
@geniusmusing @brandon A lot of projects have quick instructions for the minimal #git tasks necessary to use / update their source code. Yes, overall, it is too complicated, and is really suited for the largest projects, not small to medium sized projects (which is why I prefer #fossil myself).
#Enterprisey -
make love, not war (xj9)'s status on Thursday, 14-Feb-2019 15:34:41 UTC 
make love, not war
i forget that federated git already exists
make email great again
#MEGA #git #email -
The Pharo Project [BOT] (pharoproject)'s status on Monday, 04-Feb-2019 07:40:02 UTC ![The Pharo Project [BOT]](https://nu.federati.net/avatar/13825-48-20180912131108.png)
The Pharo Project [BOT]
RT @PharoOpen@twitter.com 📚 In @pharoproject@twitter.com, Baselines allow one to easily load projects versioned with #git into a fresh image and to define the dependencies explicitely. Master them with this wonderful guide: https://t.co/LLoZZBYZTA 📚
#pharo #smalltalk #documentation
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