Perforce is seeking an Open Source Software Support Engineer to join our OpenLogic team, responsible for providing support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. This critical position demands a systems engineer with strong networking skills and some programming capabilities. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions related to open source software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Responsibilities:
Interact with end users on technical problems;
Tier 1, 2 and 3 support for open source products;
Drive resolution of those problems, which include:
Open source software issues
Questions around open source software usage
Questions around use and best practices
Review of the architecture and design where software is implemented
Conduct professional services and training engagements
Research, understand, and advocate open source software
Interact with various open source communities
Drive early resolution of issues
Be a part of the on-call rotation
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience;
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA);
Minimum 3 years implementation and troubleshooting experience on 3 or more of the following: #ActiveMQ, #CentOS, Apache Tomcat, #PostgreSQL, Apache HTTP Server (#httpd), Java Development Kit (#JDK), #Wildfly Application Server, #Jenkins CI, #ApacheKafka, or #ApacheCassandra;
Preference given to candidates with implementation and troubleshooting experience on one or more of the following: #ApacheCassandra, #ApacheKafka, #ApacheSolr, #Couchbase, #DockerCE, #ElasticSearch, #Kubernetes, #MongoDB, #Redis, #WSO2, #ApacheNifi, #Kubespray, #Minio, #Foreman, #Kiali, #Terragrunt, #OpenLiberty, or #Kong
Strong #RHEL/CentOS background required
#Debian/ #Ubuntu, #SUSE/ #openSUSE/ #SLES, other distro background a bonus
#C, shell scripting, #Python, etc;
#Linux distro package building a plus (#rpm, #deb, #ipkg, etc);
Virtual Machine experience with #qemu/ #kvm, #Azure, #AWS, #VirtualBox, #Vagrant;
database administration (not just db "power user") experience very desirable; #postgresql/ #mysql/ #mariadb experience preferred;
Experience working in production environments, especially enterprise/carrier environments;
General experience a plus such as: radius/Kerberos, ldap, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (#ansible, #chef, #puppet, etc), version control (#git, etc), security hardening (CIS, STIGS, PCI-DSS, etc);
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software;
Excellent written, verbal, and presentation skills;
Knowledge of open source packages;
Experience speaking at conferences/comfortable speaking in front of large crowds;
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems Proven track record of acquiring strong proficiency in new technologies quickly.
It's pretty demoralizing to never get any responses from anyone but @lnxw48a1, but I am nothing if not persistent.
I realize I could interact more and gain more followers and I could post more. Maybe I'll give Mastodon a shot a see if I get more interaction there. I don't think I've joined an instance but maybe I have.
Minimum of five years of software development and design or systems administration or level 3-4 technical support experience.
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Understanding of software best practices; #SDLC, #SCM and #Agile development principles.
Excellent written, verbal, and presentation skills
Role: Open Source Staff Engineer/Solutions Architect
Location: #Louisville, #CO or #Minneapolis, #MN
Position Summary:
Perforce is seeking a Open Source Staff Engineer/Solutions Architect to join our OpenLogic team. As a member of the support team, you’ll be responsible for assisting our clients to work through their technical questions on open source including ‘how to’, trouble shooting and recommendations on product use. Additionally, based on needs of our customers, you will be involved in presenting training classes (both onsite and remote depending on need of the client); short-term professional service engagements to assist with architect and design solutions; working on internal projects; and enhancing current skills by continuing to learn new open source technologies.
OpenLogic provides enterprise services for hundreds of open source projects — including #OpenJDK, #Kubernetes, CentOS, and #MariaDB — so you can boost efficiency and savings with free software, while cutting risk.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
May require 15% travel while completing on-site consulting.
Requirements:
Minimum of five years of software development and design or systems administration or level 3-4 technical support experience.
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Understanding of software best practices; SDLC, SCM and Agile development principles.
Excellent written, verbal, and presentation skills
Expert level in a number of open source packages.
Broad and deep familiarity with multiple projects to include Java and #J2EE, #JBoss, #ActiveMQ, #Drools, #HornetQ, #Hibernate, #Spring, #Linux (focus primary on #CentOS or #Ubuntu), Apache HTTPD, #Apache #Tomcat, #MySQL, #PostgreSql, Open source project and community participation and Production/24x7 experience.
Database administration; postgresql/ mysql/ #mariadb experience very desirable
Expertise in #Cassandra, #Kafka, and/or cloud-native applications is a plus.
Responsibilities:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
May require 15% travel while completing on-site consulting.
My new team (and my old team too, actually), is looking:
Interact with end users on technical problems.
Tier 1, 2 and 3 support for #CentOS and related #opensource products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
May require 15% travel while completing on-site consulting.
Requirements:
Minimum of five years of software development and design or systems administration or level 3-4 technical support experience.
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Understanding of software best practices; #SDLC, #SCM and #Agile development principles.
Excellent written, verbal, and presentation skills
Expert level in a number of open source packages.
Broad and deep familiarity with multiple projects to include #Java and #J2EE, #JBoss, #ActiveMQ, #Drools, #HornetQ, #Hibernate, #Spring, #Linux (focus primary on #CentOS or #Ubuntu), #Apache #HTTPD, Apache #Tomcat, #MySQL, #PostgreSql, Open source project and community participation and Production/24x7 experience.
Database administration; postgresql/mysql/ #mariadb experience very desirable
Expertise in #Cassandra, #Kafka, and/or #cloud-native applications is a plus.