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Notices by Douglas A. Whitfield (musicman@nu.federati.net) tagged linux, page 2
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getting back on the daily post train
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d
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The dailyish share...I say that, but it's been a week...
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d
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The dailyish share
This is open either in #Minneapolis #Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d
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The daily post:
This is open either in #Minneapolis !Minnesota on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d
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This is open either here on in #Alameda, #California. This is the team I work on, so let me know if you have questions.
Essential Functions
Represent Perforce as the first point of contact for customer’s technical requests.
Review and research customer issues to determine and provide the best resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues efficiently and effectively.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Provide customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments to reproduce and resolve customer issues
Recreate customer environments to reproduce issues and experiment with possible solutions
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills
Ability to work in a team environment and contribute ideas and improvements
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly
Organized and dedicated
Good attention to detail
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://www.perforce.com/careers/open-jobs?gnk=job&gni=8a78879e6cb56220016cba0f54096f9d
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Can much be said about this without debug-info being installed? #linux
#0 0x00000033e4689ac5 in memcpy () from /lib64/libc.so.6
#1 0x00000000004696a9 in ?? ()
#2 0x000000000043a9cd in ?? ()
#3 0x000000000046ac7e in ?? ()
#4 0x0000000000424910 in ?? ()
#5 0x00000000004393bb in ?? ()
#6 0x0000000000439756 in ?? ()
#7 0x000000000040f91e in ?? ()
#8 0x000000000040feef in ?? ()
#9 0x000000000040ff19 in ?? ()
#10 0x000000000040c5df in ?? ()
#11 0x000000000040cb2a in ?? ()
#12 0x000000000040cbae in ?? ()
#13 0x00000033e461ed5d in __libc_start_main () from /lib64/libc.so.6
#14 0x0000000000408daa in ?? ()
#15 0x00007fffffffd4c8 in ?? ()
#16 0x000000000000001c in ?? ()
#17 0x0000000000000004 in ?? ()
#18 0x00007fffffffd959 in ?? ()
#19 0x00007fffffffd974 in ?? ()
#20 0x00007fffffffd97e in ?? ()
#21 0x00007fffffffd981 in ?? ()
#22 0x0000000000000000 in ?? ()
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Had thought we were getting close on this, but seems not as close as I had thought:
Position Title: Technical Support Engineer #Linux #git
Location: Minneapolis, MN
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with #Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
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I have a customer who I can see in their #apache log that API calls are getting to the server. However, it doesn’t appear things are getting back to the customer.
Aside from tcpdump, is there a good tool for seeing what apache is sending out? Maybe there is a higher setting of apache logging?
I am not an apache expert by any stretch. #linux
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lol at the difference between #Linux and #Windows: https://community.perforce.com/s/article/2596
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Sounds like an offer could go out as early as next week, so get stuff in ASAP if interested.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
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We are already doing in-person interviews, so if you're interested, get your application in ASAP.
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
-
I usually do this #jobpost in the morning...it's noon, so maybe slightly different.
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
-
I usually do this #jobpost in the morning, so maybe I'll catch the afternoon crowd!
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
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Once again, I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
-
I gave you a couple days off from my #jobpost :P
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
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Forgot to tag this with #jobpost yesterday
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
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It finally happened!
Position Title: Technical Support Engineer
Location: #Minneapolis, !Minnesota
Reports to: Director of Professional Services & Support
The heart of a startup.
The stability of an established company.
Software that accelerates innovation at the world’s leading companies.
Apply to Perforce today if this sounds interesting to you! We’re a leading global software company looking for smart, fun, talented team members. At Perforce, you’ll enjoy competitive benefits while working with and learning from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
Position Summary
Perforce is seeking a Tier 2, Technical Support Engineer to join our Global Support Team, liaising with members from Sales, Professional Services and, Development to assist in resolving a wide variety of customer issues. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to Perforce's Helix Core software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Essential Functions
Represent Perforce as the first point of contact for their technical support queries.
Review scope of customer issue and determine best course for resolution.
Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
Resolve customer issues expeditiously.
Resolve database and performance issues.
Research, document, and escalate cases according to procedure.
Customer driven feedback to functional areas in order to influence process/product improvements.
Author technical documents on common issues and solutions in order to build the knowledge base.
Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.
Create and set up test environments.
Reproduce issues by recreating problems in customer environments and experimenting to find a solution
Required Education, Experience and Skills
2 or more years’ experience providing technical support directly to enterprise customers.
Bachelor’s Degree in #CS or similar.
#Linux experience
Basic networking experience
Outstanding customer service skills
Strong analytics and problem-solving skills.
Ability to work in a team.
Excellent written and verbal communication skills.
Able to work well under pressure and prioritize accordingly.
Organized and dedicated.
Good attention to detail.
Experience with Perforce, #Git, or other version control software is desirable.
Desire to experiment and explore while seeking solutions to complex problems
Strong debugging skill
https://nu.federati.net/url/215306
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#jobposting
I'm not sure what the hold-up is on the public listing. I suppose this will be my last post on the matter until it's actually up.
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
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#jobposting
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
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I have been told a public listing might go up as early as today.
I have also been told that once-a-day announcements are not annoying. Let me know if you feel that's too frequent and I can back off!
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
A bunch of our stuff is #opensource (BSD two-clause for just about everything...maybe everything), and all of it has free trials, so https://www.perforce.com/downloads and https://swarm.workshop.perforce.com/
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.