Perforce is seeking an Open Source Software Support Engineer to join our OpenLogic team, responsible for providing support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. This critical position demands a systems engineer with strong networking skills and some programming capabilities. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions related to open source software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
Responsibilities:
Interact with end users on technical problems;
Tier 1, 2 and 3 support for open source products;
Drive resolution of those problems, which include:
Open source software issues
Questions around open source software usage
Questions around use and best practices
Review of the architecture and design where software is implemented
Conduct professional services and training engagements
Research, understand, and advocate open source software
Interact with various open source communities
Drive early resolution of issues
Be a part of the on-call rotation
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience;
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA);
Minimum 3 years implementation and troubleshooting experience on 3 or more of the following: #ActiveMQ, #CentOS, Apache Tomcat, #PostgreSQL, Apache HTTP Server (#httpd), Java Development Kit (#JDK), #Wildfly Application Server, #Jenkins CI, #ApacheKafka, or #ApacheCassandra;
Preference given to candidates with implementation and troubleshooting experience on one or more of the following: #ApacheCassandra, #ApacheKafka, #ApacheSolr, #Couchbase, #DockerCE, #ElasticSearch, #Kubernetes, #MongoDB, #Redis, #WSO2, #ApacheNifi, #Kubespray, #Minio, #Foreman, #Kiali, #Terragrunt, #OpenLiberty, or #Kong
Strong #RHEL/CentOS background required
#Debian/ #Ubuntu, #SUSE/ #openSUSE/ #SLES, other distro background a bonus
#C, shell scripting, #Python, etc;
#Linux distro package building a plus (#rpm, #deb, #ipkg, etc);
Virtual Machine experience with #qemu/ #kvm, #Azure, #AWS, #VirtualBox, #Vagrant;
database administration (not just db "power user") experience very desirable; #postgresql/ #mysql/ #mariadb experience preferred;
Experience working in production environments, especially enterprise/carrier environments;
General experience a plus such as: radius/Kerberos, ldap, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (#ansible, #chef, #puppet, etc), version control (#git, etc), security hardening (CIS, STIGS, PCI-DSS, etc);
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software;
Excellent written, verbal, and presentation skills;
Knowledge of open source packages;
Experience speaking at conferences/comfortable speaking in front of large crowds;
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems Proven track record of acquiring strong proficiency in new technologies quickly.
Interact with end users on technical problems.
Tier 1, 2 and 3 support for #CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around open source software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Make strategic contributions to the CentOS core and surrounding ecosystem, provide bug fixes ahead of the community where needed
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.
Requirements:
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Strong knowledge of the Linux #kernel and system architecture.
Understanding of software best practices; #SDLC, #SCM and #Agile development principles.
Ability to develop with #C / #C++ in a UNIX environment.
Utilization of common #Linux C/C++ build tools such as #gcc.
Solid understanding of CentOS 6.x and 7.x and included frameworks like #firewalld, #systemd, etc.
Strong #RHEL/CentOS background required
#Debian / #Ubuntu, #SUSE / #openSUSE / #SLES, other distro background a bonus
C, shell scripting, #perl, etc
Virtual Machine experience with #qemu / #kvm, #Azure, #AWS, #VirtualBox, #Vagrant
General experience such as: radius/Kerberos, lda, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (ansible, chef, puppet, etc), version control (git, etc) or security hardening (CIS, STIGS, PCI-DSS, etc)
Excellent written, verbal, and presentation skills
Knowledge of open source packages
Database administration; #postgresql / #mysql / #mariadb experience very desirable
Experience with Linux distro package building (#rpm, #deb, #ipkg, etc) preferred
Existing contributions to the CentOS community a major plus
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
I have been told that once-a-day announcements are not annoying, so...
My team in Minneapolis !minnesota is hiring. There is nothing public yet, but if you're looking, hit me up.
We support products on Windows, Mac, and #Linux. Occasionally, you might see some old Solaris or BSD servers (or some other random stuff), but that really doesn't happen much.
We support #git and #Jenkins integrations, as well as #maven and a bunch of other stuff I don't ever touch, but people on my team do.
Apache knowledge would be useful, but not required. My colleague who started the same day I did doesn't really do any scripting. He's pretty much a pure server performance guy. That said, we support APIs for #ruby, #python, #js, #groovy, #perl, #java, #c++ and #php. Also, #C knowledge would be useful
Basically, if you have any cross-platform experience at all, and are technical, you'd be a good fit.
Being in our Minneapolis office is 100% a requirement. I don't make the rules, because that's a stupid one.