Role: #CentOS Support Engineer
Location: #Minneapolis, MN, #Louisville, CO, #Mason, OH, #Ottawa, CA

Position Summary:
Perforce is seeking a CentOS Support Engineer to join our OpenLogic team (that's my new team, but this is not my specific position), responsible for providing 24x7 break fix support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. OpenLogic provides enterprise services for hundreds of open source projects — including OpenJDK, Kubernetes, CentOS, and MariaDB — so you can boost efficiency and savings with free software, while cutting risk.


Responsibilities:

Interact with end users on technical problems.
Tier 1, 2 and 3 support for CentOS and related open source products.
Drive resolution of those problems, which include:
Open source software issues.
Questions around #opensource software usage.
Questions around use and best practices.
Review of the architecture and design where software is implemented.
Conduct professional services and training engagements.
Research, understand, and advocate open source software.
Interact with various open source communities.
Drive early resolution of issues.
Make strategic contributions to the CentOS core and surrounding ecosystem, provide bug fixes ahead of the community where needed
Be a part of the on-call rotation.
Present knowledge via articles, blogs, and conference presentations.

Requirements:

Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Strong knowledge of the Linux kernel and system architecture.
Understanding of software best practices; SDLC, #SCM and Agile development principles.
Ability to develop with C/C++ in a #UNIX environment.
Utilization of common Linux C/C++ build tools such as gcc.
Solid understanding of CentOS 6.x and 7.x and included frameworks like firewalld, systemd, etc.
Strong #RHEL/CentOS background required
#Debian/ #Ubuntu, #SUSE/ #openSUSE/ #SLES, other distro background a bonus
C, shell scripting, #perl, etc
Virtual Machine experience with qemu/kvm, #Azure, #AWS, VirtualBox, #Vagrant
General experience such as: radius/ #Kerberos, lda, ipa/idm, monitoring, vpn, containers, centralized systems management, automation (ansible, chef, puppet, etc), version control (git, etc) or security hardening (CIS, STIGS, PCI-DSS, etc)
Excellent written, verbal, and presentation skills
Knowledge of open source packages
Database administration; #postgresql/ #mysql/ #mariadb experience very desirable
Experience with Linux distro package building (#rpm, #deb, ipkg, etc) preferred
Existing contributions to the CentOS community a major plus