http://activitystrea.ms/schema/1.0/notetag:nu.federati.net,2020-05-05:noticeId=3308359:objectType=noteNew note by musicmanI don't know the details. They haven't made a formal announcement that the hiring freeze is over, but this one from our Alameda office just showed up as a new opening (this one can also be worked from our Minneapolis office)<br /><br /> Responsibilities:<br /><br /> Represent Perforce as the first point of contact for customer’s technical requests.<br /> Review and research customer issues to determine and provide the best resolution.<br /> Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.<br /> Resolve database and performance issues.<br /> Research, document, and escalate cases according to procedure.<br /> Provide customer driven feedback to functional areas in order to influence process/product improvements.<br /> Author technical documents on common issues and solutions in order to build the knowledge base.<br /> Positive attitude - Support engineers are required to be respectful, fair, gracious, and knowledgeable.<br /> Create and set up test environments to reproduce and resolve customer issues.<br /> Recreate customer environments to reproduce issues and experiment with possible solutions.<br /><br /> Requirements:<br /><br /> Bachelor’s Degree in Computer Science or similar or relevant work experience<br /> 2 or more years’ experience providing technical support to enterprise customers<br /> Knowledge of C/C++ and Java and experience with #<span class="tag"><a href="https://nu.federati.net/tag/php" rel="tag">PHP</a></span> / #<span class="tag"><a href="https://nu.federati.net/tag/mysql" rel="tag">MySQL</a></span><br /> Knowledge of Unix & #<span class="tag"><a href="https://nu.federati.net/tag/linux" rel="tag">Linux</a></span><br /> Basic networking experience<br /> Experience with Perforce, #<span class="tag"><a href="https://nu.federati.net/tag/git" rel="tag">Git</a></span>, or other version control software is desirable<br /> Strong analytics and problem-solving skills<br /> Strong debugging skills<br /> Ability to work in a team environment and contribute ideas and improvements<br /> Able to work well under pressure and prioritize accordingly3308359http://activitystrea.ms/schema/1.0/post2020-05-05T16:54:31+00:002020-05-05T16:54:31+00:00http://activitystrea.ms/schema/1.0/personhttps://nu.federati.net/user/12musicmanI do 100% free software work (although my employer purchases non free tools to make this happen...sigh). My label: https://blocsonic.com/ started http://ccmusicawards.com http://datamost.com/dw twitter: dawsports cycling/running/yoga: https://www.strava.com/athletes/40503008 http://www.facebook.com/douglasawh. I've got other accounts...just ask 512 char is not enough, but hey, you have the rest of the page to fill in details.musicmanDouglas A. WhitfieldI do 100% free software work (although my employer purchases non free tools to make this happen...sigh). My label: https://blocsonic.com/ started http://ccmusicawards.com http://datamost.com/dw twitter: dawsports cycling/running/yoga: https://www.strava.com/athletes/40503008 http://www.facebook.com/douglasawh. I've got other accounts...just ask 512 char is not enough, but hey, you have the rest of the page to fill in details.Minneapolis, MN, USAhomepagehttps://bdinls576.wordpress.com/truetag:nu.federati.net,2020-05-05:objectType=thread:nonce=2ccd9113ae98a102