http://activitystrea.ms/schema/1.0/notetag:nu.federati.net,2019-05-16:noticeId=2926088:objectType=noteNew note by musicman@<a href="https://nu.federati.net/user/2" class="h-card mention" title="Nobody [LinuxWalt (@lnxw48a1)]">lnxw48a1</a> I know you are looking further south, but I think this might be a good fit for you otherwise<br /><br /> Position Title: Desktop Support Engineer<br /> Location: Minneapolis, MN<br /> Reports to: Director of IT<br /><br /><br /><br /> Position Summary<br /> The Desktop Support Engineer is responsible for the effective delivery of high-quality computer and application support services to the Perforce internal user community.<br /><br /> Essential Functions<br /><br /> Investigate, troubleshoot and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems (MS Windows & Apple products), and business applications<br /> Provide installation, configuration and support of desktop/laptop computers, peripheral equipment and software<br /> Collaborate with the Perforce Infrastructure & Web Applications teams to resolve complex issues and ensure efficient operation of the business computing environment<br /> Work with hiring managers to order hardware / software for new employees and set up new computers in a timely manner<br /> Perform routine updates of computer hardware and software<br /> Rebuild, configure and repair computer equipment, as needed<br /> Research IT purchase requests, obtain quotes & approvals, create purchase orders, and track, receive, and deploy equipment as necessary<br /> Maintain hardware/software inventory, including software license inventory<br /> Provide IT support at Perforce events and company meetings as needed<br /> Provide technical support and assistance for corporate conferencing solutions, i.e., WebEx, Zoom, and conference room audio & video devices<br /> Actively support and manage current tickets, open issues, and project support activities<br /><br /> Required Education, Experience and Skills<br /><br /> BA/BS degree or equivalent experience<br /> 3+ years of desktop support experience in a heterogeneous environment (Windows, Mac, Linux)<br /> Superior customer service skills; ability to work comfortably with customers with a wide range of personalities and technical expertise<br /> Demonstrated proficiency in diagnosing and resolving complex problems with computer hardware and software<br /> Highly motivated self-starter – able to work quickly and independently with minimal supervision<br /><br /> Ability to communicate clearly and concisely, both orally and in writing<br /><br /> Strong sense of achievement and willingness to contribute to a dynamic team environment<br /><br /> Familiarity with Microsoft Office 365 and ZenDesk ticketing system a plus<br /><br /> Working Conditions and/or Physical Demands<br /><br /> Must be able to lift 50-100 pounds2926088http://activitystrea.ms/schema/1.0/post2019-05-16T15:25:04+00:002019-05-16T15:25:04+00:00http://activitystrea.ms/schema/1.0/personhttps://nu.federati.net/user/12musicmanI do 100% free software work (although my employer purchases non free tools to make this happen...sigh). My label: https://blocsonic.com/ started http://ccmusicawards.com http://datamost.com/dw twitter: dawsports cycling/running/yoga: https://www.strava.com/athletes/40503008 http://www.facebook.com/douglasawh. I've got other accounts...just ask 512 char is not enough, but hey, you have the rest of the page to fill in details.musicmanDouglas A. WhitfieldI do 100% free software work (although my employer purchases non free tools to make this happen...sigh). My label: https://blocsonic.com/ started http://ccmusicawards.com http://datamost.com/dw twitter: dawsports cycling/running/yoga: https://www.strava.com/athletes/40503008 http://www.facebook.com/douglasawh. I've got other accounts...just ask 512 char is not enough, but hey, you have the rest of the page to fill in details.Minneapolis, MN, USAhomepagehttps://bdinls576.wordpress.com/truetag:nu.federati.net,2019-05-16:objectType=thread:nonce=350ad59bb972860c